Shipping Information

At Gazebos & Parasols Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.

Please note that shipping times may vary depending on your location and any potential delays caused by customs or other external factors.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Certain items are non-returnable due to their nature or customization. These include:

  • Custom-made or personalized items.
  • Items marked as final sale.
  • Products that have been used or damaged after delivery.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the template provided below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with detailed instructions on how and where to send your package.
  3. Ship Your Item: Pack your item securely in its original packaging and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
  4. Inspection & Processing: Once we receive your item, we will inspect it and process your return or exchange. You will be notified via email once this is complete.

Refund Process

Refunds will be issued to the original payment method used during purchase. Please allow up to 7-10 business days for the refund to be processed and reflected in your account. If you paid via PayPal, the refund will be credited to your PayPal account.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Gazebos & Parasols Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide further instructions on how to proceed with the return/exchange process.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at:

Thank you for shopping with Gazebos & Parasols Store. We value your business and are committed to providing you with a seamless shopping experience.