At Gazebos & Parasols Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Certain items are non-returnable due to their nature or customization. These include:

  • Custom-made or personalized items
  • Items marked as final sale
  • Products that have been used or damaged after delivery

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the template provided below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with detailed instructions on how and where to send your package.
  3. Ship Your Item: Pack your item securely in its original packaging and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
  4. Inspection & Processing: Once we receive your item, we will inspect it and process your return or exchange. You will be notified via email once this is complete.

Refund Process

Refunds will be issued to the original payment method used during purchase. Please allow up to 7-10 business days for the refund to be processed and reflected in your account. If you paid via PayPal, the refund will be credited to your PayPal account.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Gazebos & Parasols Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide further instructions on how to proceed with the return/exchange process.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at:

Email: [email protected]

Address: 1820 Mesa Drive, Las Vegas, US 89108

Thank you for shopping with Gazebos & Parasols Store. We value your business and are committed to providing you with a seamless shopping experience.