Welcome to Gazebos & Parasols Store! Below, you’ll find answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to contact us.
Product Questions
What types of products do you offer?
We offer a wide range of outdoor products including gazebos, parasols, garden furniture, accessories, and more. Our menu includes items like Bee Houses, Benches & Love Seats, Garden Arches, and Greenhouse Accessories.
Are your products suitable for all weather conditions?
Yes, our products are designed to withstand various weather conditions. However, we recommend using covers or storing items indoors during extreme weather to prolong their lifespan.
Shipping & Delivery
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. For shipping, we offer two options: Standard Shipping (10-15 business days) and Free Shipping (15-25 business days for orders over $50).
Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia. You can track your order using the tracking number provided after shipment.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition. Please contact us at [email protected] for return instructions.
What if my product is damaged upon arrival?
If your product arrives damaged, please contact us immediately with photos of the damage. We will assist you with a replacement or refund.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How can I update my account information?
You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer service team.
Contact Us
How can I get in touch with customer service?
You can reach us via email at [email protected] or visit our store at 1820 Mesa Drive, Las Vegas, US 89108.
Thank you for choosing Gazebos & Parasols Store. We are committed to providing you with high-quality outdoor products and excellent customer service. If you have any further questions, don’t hesitate to reach out!